Hi RowLFC You may also perform a soft reset on the device: Press and
hold the power and volume down buttons for about 10 seconds. *The device
may take a screenshot, however keep holding the buttons for a few more
Please reset network settings. *Stored Wi-Fi, Mobile data and Bluetooth
passwords may be removed. 1. From the home screen, swipe either up or
down to access apps.2. Select Settings.3. Select General Management.4.
Select Reset.5. Select Reset network ...