Forum Posts


misleading promotions Resolved!

Posted in: Promotions

Used the online shop to buy a galaxy watch 3. Was supposed to get a voucher with the purchase. Surprise, surprise nothing. Queried with customer care via email. got no response.

who has actually received their galaxy buds Resolved!

Posted in: Promotions

Is there anybody who has actually received their promised promotional Galaxy Buds after supplying the required documents?My application has been going on since July and they are still "verifying " the application.If you have actually received your pr...

Posted by: JonOT
Beginner Level 5

Galaxy Buds live

Posted in: Promotions

I honestly need helpDespite purchasing a Galaxy Tab S7+ and claiming my complimentary Buds Live trough the correct channels and within the allowed time, and this was a few months back. I still have not received any voucher code, my Buds Live, or any ...

unhappy and extremely disappointed Resolved!

Posted in: Promotions

Hi Pieter here I'm 1 of the loyal customer of samsung and hade all the galaxy S rage phones 1 after the other and now the note 20 but will think twice about buying another samsung device... And sorry to say but the emails verify@sa...

Complaint Response Times Resolved!

Posted in: Promotions

G'morning users This post is directed at the folks that are empowered to assist Samsung customers when they're not happy with the service levels they're getting. I did a rough-cut analysis of complaints from the beginning of October to now and person...

Posted by: F23G
Active Level 1

Not getting my voucher

Posted in: Promotions

Its been over a month now and I'm not getting any feedback regarding my voucher for the buy and get promotion I have been told that they cannot validate my imei number and also nobody has any idea as to why because my product is a qualifying product....

Posted by: DAW00D
Active Level 1

UV Sterilizer

Posted in: Promotions

I just wnat to say I FINALLY received my UV sterilizer.After 10 weeks of battling.Thank you to everyone at Samsung who was helpful and for those still waiting, just keep at it.Keep following up.❣❣❣

vouch with appliance Resolved!

Posted in: Promotions

Hi I bought a Samsung side by side Fridge freezer and was told I need to join Samsung Member app to redeem the voucher but how do I confirm my purchase sk I can redeem the voucher.Not sure why Samsung has made it so difficult to claim vouchers Please...

Posted by: Lin20
Beginner Level 2


Posted in: Promotions

Guys don't even bother purchasing from Samsung because A) they don't ever fulfill their promises, B) you can never get a response from them.I have also been trying since July to redeem my buds that came with my Samsung S20 (WHICH COSTS A FORTUNE) and...

A11 Samsung + Galaxy Watch Resolved!

Posted in: Promotions

Good morning. Samsung sent Black Friday deals yesterday in connection with Vodacom where you can get an A11 phone plus a Galaxy watch for R199 p/m. It redirects you to Vodacom's online store as soon as you choose the deal however the deal does not di...