https://www.samsung.com/za/mobile-accessories/samsung-type-c-earphones-black-eo-ic100bbegww/?gclid=Cj0KCQjwpImTBhCmARIsAKr58czIS8QAz9EXYZwA8JYp7eX6eZBJDNftFP0fmuYvXAPECU_Yz2unEpwaApufEALw_wcB

Use this email or call them samsung@isonxperiences.com

I got the following response from regener8 2days ago : Hi There,Our sincere apologies. We know your payment date for the Samsung Guaranteed Value Campaign has lapsed. This is unfortunately out of Regener8’s hands.Please see a note from Samsung South ...

I can assist

Hi Sky8lade, you used which email to follow up with them with regards to the payment.