Don't download applications from the chrome web store on your phone google changed their terms and conditions to say only download from your app store or galaxy store access them from a pc if neccesarry
You need a VPN before getting all good lock applications as it is unavailable on some countries galaxy stores only a certain amount of apps such as sound assistant and good vibes.
If all is in order samsung / google should be able to assist providing you can prove you have registered these products under your name and have not broken any of their terms and conditions by hacking or downloadinding malicious software purposesfull...
Try storing it on your samsung account or phone or as google account storage can be easily hacked with python json especially if someone knows their analytics.
