Yeah, I know bro the pain trust me I have gone through there all communication platform to solve the issue..I have also have sound lag problem have shown them the video or what not.. After months of months of upanddown..I have lost to them...they nev...
This issue is same with all earbuds of Samsung i have buds FE... never buy earbuds from Samsung..go for sennheiser or google buds or sony Samsung is not for sound and their cx is service pathetic they don't want to help you