Its not uncommon to see people contacting customer support and asking when a new update would be released as if the customer care executives are supposed to know that. Its pathetic to waste these people's time with such useless questions. You'll get ...
God! What is wrong with y'all? Security patch will come when it is uploaded. Till now the fuss was for android 10. Now that its here, everyone wants the next update. Learn some patience people!
The effect of update is not same in all phones. Infact my phone has become much quicker after the update and fast charging is working just fine. So dont make rash generalisations
It's pathetic that you would contact the customer care to know when your phone is getting an update. They don't decide the updates, nor do they know anything more than what is already announced.