Dear Samsung Team,I’m writing to express my disappointment regarding a screen line issue I’m experiencing with my Galaxy S23. Despite the device showing no signs of physical damage, I was informed by customer service that there is currently no policy...
Happy to announce that Samsung approved the free screen replacement and now the issue of screen line is sorted. Though I had to make multiple follow-ups and emails, finally the problem resolved. Repair cost of 650 paid at service center.
I’m once again disappointed with the response received. Could you please clarify why there is a separate policy for the S21 and S22 models, and why similar support cannot be extended to other models?Customers generally understand when display issues ...
@Raghav I am also such a disappointed customer of S23. Although the product is superb but Screen line issues coming because of latest software update is a serious concerning factor which company needs to seriously look in to. Its a matter of customer...
