Hello Everyone, This is to inform my happiness to all M52 Users and express my thanks to Samsung. My M52 have Green Line issue occurred on June 2023 after software update and finally after many communications with Samsung, they provide me replacement (Parts at Free of Cost, I need to pay labour Cost). I am very happy about the solution provided from Samsung Team even my phone is out of warranty.
To M52 Users - What i did? # Approached Samsung Service centres Many time. At Last Visit i Submitted my phone there and told Samsung Care that i Dont need this phone without any Solutions.
# Emailed CEO 2 Times # Called & Communicated with Samsung Care Many Times (Talked with Executives and Supervisor Heads) and Expressed my concerns Deeply. During first time they neglected, tried many times, after they admitted my concerns and forwarded to Decision Making Team, also expressed concerns to them, after that they checked my device for Physical & Liquid Damage. They understood that device have no damage and they asked my Invoice and after submitting invoice, they offered me for a Goodwill Discount for Parts and need to pay Labour Cost (Near 1400 INR) and i accepted it. I got my phone after 2 Weeks with display replaced. # Please try, try and try.... You will get it. Never dont step back. They will provide discounts out of policy. # Point Down Your Concerns and try to express it deeply.
To Samsung I am disappointed about your support during first time, But after that your team admitted my concerns and provided me an acceptable solution. To be frank, even i am very satisfied with functions and features in One UI Interface in Samsung phones, i took decision that i will not use any samsung products if didnt get the solution. Now i am happy with Samsung products & Support will continue referring to my friends. Samsung Did it Well. Thank You.
No, they are crooks ...after so much trouble he had to undergo they kept the phone for 2 weeks and charhmged himRs.1400...U went thru more trouble than him and still mine they never replaced also...worsymt support is by Samsung to customers
I am having the same issue, customer care is charging me 6000 rs , I have raised my concerns to Samsung support I cannot pay that much amount for a replacement please help me out on this one. My device model is M52 customer care said this model is not covered.
The green line started appearing after software updates each software update brought a new line on the screen.
I love your products as they are filled with features and affordable. You have a lot of positive impact on the mobile market. Hope this comment finds you and provides me with a resolution
Asus replaced my max pro m2 motherboard free of cost. They didn't even changed labour cost. So far Samsung Services are worst for me Samsung is greedy and their after sell service **bleep**. Service center guys will always try to loot you.
