M52 Display with Green Line issue Replaced!!!

[Az1993]

Hello Everyone, This is to inform my happiness to all M52 Users and express my thanks to Samsung.
My M52 have Green Line issue occurred on June 2023 after software update and finally after many communications with Samsung, they provide me replacement (Parts at Free of Cost, I need to pay labour Cost). I am very happy about the solution provided from Samsung Team even my phone is out of warranty.

To M52 Users - What i did?
# Approached Samsung Service centres Many time. At Last Visit i Submitted my phone there and told Samsung Care that i Dont need this phone without any Solutions.

# Emailed CEO 2 Times
# Called & Communicated with Samsung Care Many Times (Talked with Executives and Supervisor Heads) and Expressed my concerns Deeply. During first time they neglected, tried many times, after they admitted my concerns and forwarded to Decision Making Team, also expressed concerns to them, after that they checked my device for Physical & Liquid Damage. They understood that device have no damage and they asked my Invoice and after submitting invoice, they offered me for a Goodwill Discount for Parts and need to pay Labour Cost (Near 1400 INR) and i accepted it. I got my phone after 2 Weeks with display replaced.
# Please try, try and try.... You will get it. Never dont step back. They will provide discounts out of policy.
# Point Down Your Concerns and try to express it deeply.

To Samsung
I am disappointed about your support during first time, But after that your team admitted my concerns and provided me an acceptable solution. To be frank, even i am very satisfied with functions and features in One UI Interface in Samsung phones, i took decision that i will not use any samsung products if didnt get the solution. Now i am happy with Samsung products & Support will continue referring to my friends.
Samsung Did it Well. Thank You.

[sandeeprk97]

Can you please share the reference id

[BAPATHHU]

Plzhelp me

[Members_cpbdwMm]

Iam 7000 rs display changed M52 after 3 month same green line so West my M52 phone not buying every one 

[sandeeprk97]

Can you please share any reference id

[aishavpatel]

The fact that the issue appeared after a One UI update suggests that it's the cause of the line, and hopefully means a patch or following update will be able to fix it. But a green line on the screen is often the symptom of a hardware issue than a software one.
These are typically caused by a faulty flux cable connection, which can happen over time. When this cable is damaged or wears down, it causes lines to appear on the screen. 

[mayurgavit]

I am also facing samsung green line issues

[mayurgavit]

Please repair free of coast

[AnimeshMandak]

Very bad disply for Samsungm M52

[yuvrajput]

Hello I'm also facing same issue. What is the age of you phone at the time of incident?

[vasuc]

Same issue on my samsung m52 please help @samsung please help