Airtel Mobile Data Not Routing Location-Based Apps – Request for Software Fix

[gururaghu]

Dear Samsung Support Team,

I am facing a persistent issue on my Samsung device where Airtel mobile data is not routing or connecting properly for certain location-based applications such as Uber, Rapido, RailYatri, Airtel Thanks, and others.

After switching from Wi-Fi to Airtel mobile data, these apps display “No Internet” or fail to connect until I turn Airplane mode ON and OFF once.

I have already performed the following troubleshooting steps:

Reset network/APN settings

Performed factory reset

Verified IPv4/IPv6 dual stack settings

Replaced SIM and rechecked APN configuration

Despite all these actions, the issue persists only on Airtel data. The same device works perfectly with other networks, indicating a software or network compatibility issue (possibly dual-stack IPv4/IPv6 routing) on Samsung devices.

I have contacted Airtel customer support multiple times, and after escalation, they confirmed the issue is device-related and advised me to contact Samsung brand support for resolution.

Kindly escalate this matter to your technical/network software team and provide a software patch or configuration update to resolve this Airtel data routing issue.

Device Details:

Model: Samsung Galaxy M35 5G

Date of Purchase: 13.01.2025

Network: Airtel (4G/5G – Dual Stack IPv4/IPv6)

Issue: Airtel data not routing certain location-based apps properly

Factory Reset: Completed

SIM: Replaced and verified

I have attached screenshots of the problematic applications for your review.

Please look into this issue and provide a suitable resolution or update at the earliest.

[RedBullRussia]

One UI 8 is terrible. So many problems.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support