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05-14-2020 10:05 AM in
Galaxy NoteMy galaxy Note 9 has started giving a green screen out of no where since this morning. Its very surprising how the screen turned green with horizontal lines while I was using the phone. So no drop, nothing bump the phone was in my hand and was showing the normal screen and suddenly the the screen turned green. I have tried restarting the phone and the after a few restarts the screen becomes normal but after some time again becomes green.
I have tried looking for the solution on many other forums and youtube and came across that a lot of these cases are reported by many users all across. I doubt its an hardware issue as the display keeps correcting itself but its not usable since the screen has a lag and hardly anything can be seen due to the green tint. Anybody has faced this issue here and aware about any solutions for this seriously disappointing widespread issue in the flagship model within 1.5 yrs of purchase and that too without any external physical damage to the phone.
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07-29-2020 04:53 PM in
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08-06-2020 02:08 AM in
Galaxy NoteYes, this works perfectly for me at the moment, turning off adaptive brightness and bringing the screen light down to a level that the green screen is gone.
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07-30-2020 08:56 AM in
Galaxy NoteDears
I have the same issue, screen turned green while I was working, out of no where, become dark with horizontal lines, progressed in less than a minute into uncontrolled touch screen.
I found on the internet people stating its due to the malfunction of the adaptive feature (for screen) , thus by covering the light sensor, at the top of the phone, I was able to reach setting and disable adaptive feature there , then set brightness to minimum to gain control on the phone,
luckily I was able to do back up under those conditions ( low brightness),
clearly its Samsung issue, I never buy expensive Samsung phone anymore.
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08-05-2020 12:16 PM in
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08-08-2020 09:18 PM in
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08-11-2020 08:07 PM in
Galaxy NotePlease follow this link to escalate to CEO help desk
https://www.samsung.com/in/support/write-to-our-ceo/
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08-15-2020 01:53 AM in
Galaxy NoteThis will be fixed free of cost by Samsung even outside warranty phones. Contact customer care asap.
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09-16-2020 09:39 AM in
Galaxy NoteI'd like to believe this, but there is no official Samsung post that claims this.
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08-17-2020 06:36 AM in
Galaxy Notegreen screen even if I do the brightness down and up again
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08-18-2020 01:59 AM in
Galaxy NoteI experienced the same problem for the past 2 days. I wanted to factory reset it since reading all the comments it seems to be the problem from the recent software update. I managed to temporary stop the green screen problem by placing my phone in the fridge for about 10 minutes at least. It cooled the screen and the green effect was gone for a while, just enough time for me to log in and factory reset the phone.
If necessary, you can connect it to a desktop immediately first after logging in so that you can back up the phone either through files or samsung dex. After resetting I did not update any preinstalled apps just to be safe. Will need to look into which specific update that caused this problem in the first place.
Hope this helps for anyone out there! Also Samsung seriously need to solve this problem. The phone is still new and yet this happened. Disappointing Samsung.