Original topic:

Galaxy Note 8 issues after July 2020 security update.

(Topic created on: 07-30-2020 12:26 AM)
915 Views
manuj303
Active Level 3
Options
Galaxy Note

Very serious issues after July security update which was released today for India.

SIM card read error, No IMEI#, Cannot login to Samsung services. SIM manager freezing.

 

Require urgent OTA fix as I am without phone service now.

62 Comments
manojayyappan
Beginner Level 4
Galaxy Note

We should go to the consumer court against samsung for such a shoddy OTA update and having bricked a lot of phones..

0 Likes
chandar1119
Beginner Level 5
Galaxy Note

same issue - no network and lost imei number on both sim's and i tried factory reset too and it doesn't work out.so guys do not reset your device and we need to wait for another OTA and not sure how we are going to receive it.

0 Likes
pavan_h
Active Level 3
Galaxy Note

I agree. Samsung need to figure out how the OTA's will roll out as the devices are unrecognizable. I really do not want to visit service center's.

pavan_h
Active Level 3
Galaxy Note

Just received an urgent Samsung Cloud update, but seems like it has nothing to do with ongoing issue. I updated, but nothing happened.

agasthya0459
Beginner Level 5
Galaxy Note
They made my note8 useless now, I cant call anyone now. I hope they resolve this issue soon.
0 Likes
Gangev
Beginner Level 2
Galaxy Note

Same issue 

No benefit from recent cloud and another update..seems difficult to get repaired in short time..feeling badly trapped by choosing samsung ..

Samsung_pyEhvSh
Beginner Level 4
Galaxy Note

Same issue .

0 Likes
Samsung_V2MQnnI
Beginner Level 2
Galaxy Note

Ya phone has become completely useless ,no sim card recognised,both iemi no is invalid

0 Likes
Samsung_pyEhvSh
Beginner Level 4
Galaxy Note

Same issue with me . Sim not working and also software update not working.

0 Likes
DK_Joshi
Active Level 1
Galaxy Note

Hi guys, same with me. After update my phone didn't catch signal, I waited for 10-15 mins and thought of searching the signal manually through sim manager settings but i noticed it was not opening. Slowly i realized many other things in OS are not working, like I  getting error "processing failed" while checking software update, no IMEI number showing up.. etc. Today i went to Samsung service center, they diagnosed the device and told that motherboard will be replaced. I had debate with them for some time because I must not be paying for the issue which has been caused by company itself. Then they told me to talk to customer care executives and suggested me to ask them to ger FOC (free of cost) approval. I did raised the issue by calling their tollfree number 1800407267864 and asked them to approve FOC repair. They have scheduled call for tomorrow morning with one of senior executive who has the authority to approve FOC repair. I request everyone of you to follow the same procedure, I am sure Samsung will listen and rectify the issue. I will post an update tomorrow after call with the guy and will let you know how it went. If they refuse then I am surely going to file case at consumer court. Thanks guys, will get back to you.