Original topic:

Note 20 ultra green line issue After August 1st 2023 security update

(Topic created on: 09-20-2023 04:40 AM)
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tigora
Beginner Level 4
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Galaxy Note
After updating my Note 20 Ultra last week, ie, on 12th September, my phone has developed the green line next to the camera punch hole, yesterday 19th September. Request Samsung to advise resolution. After checking YouTube videos only I realised it is linked to software update. Had I known, I would not have updated. Is this being deliberately done so as to make users buy new phones....I am a Samsung smart phone user since 2013, when I got my Note 2, and feel betrayed by the brand I was so loyal too...I had updated my S22 Ultra too on the same day and am now worried regarding it😞
2 Comments
cs_member10
Expert Level 5
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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tigora
Beginner Level 4
Galaxy Note
Visited the service centre today, my phone was bought on 4th September 2020, and hence it is not eligible for free repair, screen replacement costs Rs.21000/-...missed by a narrow margin of 16 days😞
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