Green Line After Security Update

[al_virtuoso]

Subject: Request for Free Replacement of Samsung Note 20 ultra Due to Display Issues after Software Update

Dear [Customer Service/Support Team],

I am writing to express my disappointment and frustration regarding the recent software update for my Samsung Note 20 Ultra smartphone. After installing the 1st July Security Update on 22/07/2023, I noticed the appearance of a green line on the device's display.

Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.

I would like to emphasize that my Samsung Note 20 Ultra is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.

To provide further details, please find the relevant information below:

Phone Model: SM-N986B/DS

Update Installed On: 22/07/2023

Issue Arised On: 22/07/2023

I kindly request a prompt response and a resolution to this matter. I hope that Samsung will take full responsibility for the issue and provide a free replacement.

Thank you for your attention to this matter, and I look forward to a favorable resolution.

Sincerely,

Akib

[TheFastestIndian]

Did you visit the service center?

[al_virtuoso]

I did and they said they can't help except I'll have to pay for the replacement

[TheFastestIndian]

Please go through this post as Samsung is giving free replacement for Note 20 series

https://r2.community.samsung.com/t5/Galaxy-Note/Note20-S20-users-get-free-screen-replacement-for-Gre...

[al_virtuoso]

I've already visited their service center. I guess I should contact their customer support first. Thanks

[AdityaAgarwal539]

Tweet kar do by tagging samsung.

[al_virtuoso]

Thanks for suggestion, I'll do that.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you.

We'd like to inform you that it is decided to consider this issue for only one-time FOC replacement of OCTA assembly along with Battery & Rework Kit until 30th Sep 2023.

This policy is applicable only for the phones purchased within 3 years from the date of purchase.

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[al_virtuoso]

I visited s servive centre and they said my device has some kind of water damage so they can't repair it with this policy. I've been using this phone for more than 2 years now and I don't claim that it never came into contact with water due to rain or any water spill but the I faced this problem just after upadting my phone to this july security patch.

[NONSKID]

I got it replaced under this policy.