I purchased Samsung S23 ultra a premium flagship phone beleiving and trusting in Samsung as on Aug 2023. It had been not more tha ln 3 years and the phone has been showing green line after the latest April 2026 security update.
I am writing to express my deep disappointment and frustration regarding the green line issue that has appeared on my Samsung smartphone. As a long-time customer, I chose Samsung because of its reputation for quality and reliability. Unfortunately, my recent experience has severely damaged that trust.
Without any physical damage, mishandling, or unauthorized repair, a prominent green line suddenly appeared on my phone's display. The device has been used with utmost care and remains in excellent condition. It is extremely concerning that such a serious display defect can occur in a premium device through normal usage.
What makes this situation even more frustrating is the widespread nature of this issue among Samsung users. Numerous customers have reported identical problems, indicating that this is not an isolated incident but a recurring defect. Despite this, many customers, including myself, are left struggling for a satisfactory resolution.
A smartphone is an essential device for communication, work, banking, and daily activities. Being forced to use a device with a defective display is both inconvenient and unacceptable. Customers should not have to bear the financial burden of repairing a problem that appears to stem from a manufacturing or quality-related issue.
I respectfully but firmly request Samsung India to provide an immediate and permanent resolution to this matter, preferably through a free display replacement or any other suitable corrective action. I expect Samsung to stand behind the quality of its products and address this issue promptly.
I hope Samsung India will treat this complaint seriously and respond with a fair resolution at the earliest. Continued delays or denial of support will only further diminish customer confidence in the Samsung brand.
I look forward to your prompt response and immediate action.
Did you visited Samsung Service center? As I know Samsung treats S series users as a priority customer I know Green Line issue is a serious problem It's unacceptable from a eminent company like Samsung
