Original topic:

Sunlight Display Issue in Samsung Flagship Mobile

(Topic created on: 04-30-2024 08:38 PM)
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RAMULTRA24
Active Level 6
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Galaxy S
Hi All,

Samsung Proudly launched it's Flagship Mobile S24 ULTRA in Januvary with AI.

I am very much Excited of that Mobile & I upgraded from Samsung S20 FE 5G to Samsung S24 ULTRA 512 GB by Spending lakhs of Rupees......

Utter to My Suprise S24 ULTRA Display in Sunlight is not Visible for more 3 minutes, It really Shocked to me.....

Even today you purchase any Mobile from 10k to 1 lakh, this kind of Display Issue will never be there....

Samsung in All Advertisements it's Highletting it's AI & Many features of It's S24 ULTRA Mobile But No information to Customers that it Display will not work in Sunlight..

it's Big Issue in a Flagship Mobile But Samsung was Unable to fix the issue

Buying Mobile for Lakhs of rupees But Unable to Use it even 10 Minutes in Sunlight Displayyyy

So Dissappointed for Purchasing Samsung S24 Ultra with above issue..

I wasted lot of Money, Lot of time, lot of Efforts......etc.,

I raised Many Concerns to Samsung But Proper Usefull Reply to any of it & Service Center is not Properly Responding to it

Kindly please Help me out



3 Comments
cs-member11
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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RAMULTRA24
Active Level 6
Galaxy S
All these have been done from my side, But No Proper Reply or Support from Samsung mobile...
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ROZAJMERI
Active Level 6
Galaxy S
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1
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