About 1 year and 7 months ago, I invested my hard-earned savings in purchasing my first Samsung phone, the S21 FE. However, recently, following an update, a vertical green line appeared on the screen. Hoping for a resolution, I visited the local customer care center, only to be informed that free replacements are reserved for high-end Galaxy devices. I was informed that the repair would cost 9000 rupees, which came as a shock since Samsung excluded the S21 FE, categorizing it as a mid-range phone. Despite this setback, I am incredibly fond of my S21 FE and have encountered no other issues. As someone who has always been loyal to Samsung, I implore them to reconsider their policy and provide assistance with replacing my display. It would make a significant difference to customers like myself, who may struggle to afford such unexpected expenses.
