Original topic:

Note 9 display issues

(Topic created on: 05-31-2020 08:16 PM)
229 Views
Sai2007
Active Level 1
Options
Galaxy Note
Hi All,

There are some display issues in Note 9 did anyone face this after software updates.
6 Comments
Dilli
Expert Level 5
Galaxy Note
yes thousands are facing this issue. Write to Samsung for solution
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Sai2007
Active Level 1
Galaxy Note
what is the way to inform them
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Dilli
Expert Level 5
Galaxy Note
Best solution is write to some big news magazines like SamMobile, Android Authority, android Central. Samsung will only give a frivolous reply which is not a solution. Best is to get your voice heard. Make a petition by asking other users to join and make big noise. Cheers
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Lauki
Active Level 10
Galaxy Note
The March update has screwed things up. Raise the issue to the maximum through forums. Hopefully, Samsung fixes this in the next update!
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cs_member10
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "display issue" kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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AK0101
Active Level 6
Galaxy Note
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
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