The samsung my files app open automatically when ever I play YouTube and continue watching suddenly the my files app just open and it's happen and happen again and again now when weaver I put my tablet on and unlock it then if I not touch for a while it's automatically open my files please help me it's really irritating a issue. Now it's 1 month has passed since my complain but samsung isn't help me with my problem
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
