Original topic:

My touch screen with Spen bug

(Topic created on: 08-31-2024 08:36 AM)
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Puksu
Beginner Level 2
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Tablets
The touch tip moves a little away when touched at certain parts of the tab. There are two areas in the screen that this happens, top right and bottom left. What may be the cause?

Would love to know if this is a design fault of some kind?
3 Comments
man89
Active Level 3
Tablets
Dont buy any samsung product
Go for iphone
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Stareye
Active Level 5
Tablets
Bro most probably this is due to magnets in your case/cover Remove you cover and then try to observe the same pattern may be it will get resolved
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Path: Press the power and volume down keys simultaneously for a few seconds.

Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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