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Original topic:

Help claiming buds on s22 promo

(Topic created on: 03-22-2022 09:48 AM)
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JakesCT
Active Level 1
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Hi
I purchased an s22 online from the Samsung store. I've tried to claim the buds but they say the can't validate my purchase as it must show the imei number. None of the documents from Samsung show the imei number. I've emailed the original invoice sent to me via email which had the purchase order number as well the the paper delivery note.

Can anyone asisst? 

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Solution
Jeddikens
Active Level 2
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Did you send it to the samsung@isonxperiences.com address?

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17 Comments
darrenius
Active Level 3
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I preordered on Telkom and didn't even receive any original invoice/contract documentation. Simply just the waybill from the courier. I applied this morning for my buds using the waybill as it has the IMEI number on and Device details. So I'll have to wait and see if they'll accept this document
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Jeddikens
Active Level 2
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I have the exact same issue. Was going to ask the same question.
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JakesCT
Active Level 1
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Before I ordered, I dealt with a salesperson directly. I've mailed him now. I'll let you know if I get anywhere.
Jeddikens
Active Level 2
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I would really appreciate that, thanks man.
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JakesCT
Active Level 1
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I have resent them the original invoice which they sent me via email. I've quoted the order number and listed the two imei numbers and sent then the courier delivery note. Now they have accepted it. There is no new information so I'm not sure why it was accepted now.
Jeddikens
Active Level 2
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That's awesome, congrats. The courier delivery note being the piece of paper attached to the parcel? The invoice?
Solution
Jeddikens
Active Level 2
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Did you send it to the samsung@isonxperiences.com address?
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JakesCT
Active Level 1
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Yes to both questions. That's the correct address and yes, the delivery note attached to the parcel.
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darrenius
Active Level 3
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Do they send some sort of notifications/email that it's been a accepted? I did mine this morning using the waybill the courier gave me on delivery.
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