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08-09-2024 12:56 AM (Last edited 08-09-2024 12:58 AM ) in
Galaxy SSolved! Go to Solution.
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08-09-2024 08:01 AM in
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08-09-2024 08:01 AM in
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08-12-2024 01:55 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.
Reset settings- Path: Settings>General Management>Reset>Reset settings.
Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.
Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support