Original topic:

Camera freezing issue during video calls

(Topic created on: 2 weeks ago)
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milind3003
Active Level 5
Options
Galaxy S
The camera freezes after a few minutes of video calls on apps like WhatsApp, Instagram, Google Meet, etc. It's really ridiculous to experience these kinds of bugs. My ₹9,000 Redmi phone still performs better with day-to-day tasks. I have reset the device and updated it to the latest software, but the issues of the camera freezing and online streaming platforms (Netflix, Prime, and Hotstar) not working during calls are just irritating.

4 Comments
Wodehouse
Expert Level 3
Galaxy S
Reset camera app. Run device care. You have not mentioned your phone model.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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goodthings
Expert Level 5
Galaxy S
Please clear catche and clear data of this app also reset camera settings and reset all settings of your's device in general management settings also optimize your's device in device care too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have already done the possible troubleshooting steps on your device but still issue not resolved. So, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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