Original topic:

Disappointed with Samsung S21 FE Performance After Updates (Camera Lag, Battery

(Topic created on: 04-21-2024 09:15 PM)
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yashs21ffe
Beginner Level 2
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Galaxy S

Dear Samsung Team,

I recently purchased a Samsung S21 FE and was initially very impressed with the phone. Coming from a Vivo V series phone, I found the switch to your UI challenging, but Samsung's reputation ultimately won me over.

However, after receiving some recent updates, I've encountered several issues that are significantly impacting my experience:

Camera Lag: The camera performance has become sluggish, making it difficult to capture crisp photos and videos.
Battery Drain: The battery life has noticeably decreased. I now find myself needing to charge the phone more frequently throughout the day.
Unstable 5G: The 5G connectivity is unreliable and frequently drops, hindering my ability to take full advantage of this feature.
Phone Hanging: The phone occasionally experiences freezing or lagging, which is frustrating during everyday use.
Given my initial enthusiasm for the S21 FE and the positive recommendations I made to friends and family, I'm quite disappointed with these recent developments.

I kindly request your assistance in resolving these issues. Please advise on any potential solutions or upcoming updates that might address these problems.

Thank you for your time and attention to this matter.

Sincerely,

Yash 
3 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, we are taking your valuable feedback regarding this.

Kindly share the log file regarding device issues. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

bhagya1231
Active Level 1
Galaxy S
Dear Samsung team,
Before the update my s21 fe camera clicked some really good pictures and nightography was also good with low noise but after update s21 fe have some serious issues like camera performance was decreased , now its seems like photos are missing with details and specially the telephoto lense , before update the detailing in 3x zoom was fine but after update of 6.0 and 6.1 3x zoom telephoto pics were lack in detailing and kind of blured images. Please resolve this issue as majority of people bought this device as camera as their priority.
I hope samsung team will understand it and solve it in upcomming update.
Thank you
OG_Monu
Active Level 4
Galaxy S
Here's how I fixed my similar issue:

I have Samsung Galaxy A33 5G, with Jio True 5G. Whenever I download a big file say 4/5 GB, the download speed at starting is fast but slowly throttles, and phone heats up. After a while it automatically switches to 4G, which is frustrating.

So I tried removing Back Cover to lose some heat, but that didn't work either.

So, I thought, What if I set my phone to 5G only. But that option was not available on my phone.

After some research I found a app called Net Monster available on Play Store. It has a settings page where you can set your Network Preference to NR only (5G only), and it works like charm, but with some issues, like you can't talk to someone on call. But I fixed that by setting use Power Saving mode that disables 5G and set Network Preference to 4G/Auto, thus I can talk on call. And whenever I need 5G I disable Power Saving mode, thus going into 5G only.

I personally deleted that app after this steps.

Problem Solved! If you are okay to take some pain.

But if the phone really overheats like really it will override the 5G only mode, and set it to 4G/Auto (Its pretty rare scenario). So use it without Back Cover to get maximum benefits.
No worries it will automatically come back to 5G only after phone cools down.

Peace ✌️
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