Galaxy S25 Whatsapp Ringtone issue

[MorningStar11]

Hello, I am experiencing issues with my new Samsung S25 when using WhatsApp.

Whenever someone calls me, the ringtone becomes silent after ringing for about 2 seconds. Although the phone vibrates as expected during the ringing process, the ringtone sound fades away.

I have tried reinstalling WhatsApp, changing the ringtone from the WhatsApp notification menu to almost every ringtone available in the Galaxy default options, but the issue persists.

This happens for both normal and video calls.

Does anyone know what is the issue and how to fix this? 

[ŠÂM-M35]

yes. There are some options like it will pronounce the caller name and another, and if you hold your phone, the sound will be turbed down. These types of settings will be there. Turn these of it will be fine.

[Mv_2110]

I had the same issue on my S24 ultra! It's a true caller issue, and am sure you must be using Truecaller.... Once you uninstall true caller, it should all be fine! Let me know if this helps

[MorningStar11]

Yeah, it was the same thing
I uninstalled it and it now working 😌

[Mv_2110]

It's really weird as Truecaller is a great app but for some reason it doesn't work on galaxy devices... My girlfriend has S22 ultra and it works just fine on her phone

[goodthings · Accepted solution]

It's may be due to true callers App, please remove this app and reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[MorningStar11]

It worked
Thanks a lot.

Although have to delete TrueCaller now.
Will it happen again if I install the TrueCaller again??

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

Thank you for reaching out to Samsung Customer Support. We appreciate your concern, and we are committed to assisting you in resolving the issue you are experiencing with the microphone on the WhatsApp application.

To facilitate a thorough analysis, we kindly request that you share the log file from your device within 15 minutes of the occurrence of the issue. You can do this by using the error report option available in the Samsung Members application.

Additionally, if possible, please include a video or screenshot demonstrating the issue. Here are the steps to share the log file:

To share a log file, (Open Samsung member application >> Tap on support >> Tap on send feedback >> Choose composer option >> Select error >> Select the appropriate category >> Type your query)

Thank you for your cooperation. We look forward to resolving this matter promptly.

Warm Regards,
Samsung Customer Support