Voice break during video calls

[KK0905]

I have S22 and tab S8+, when i video call through google duo and whatapp, voice of the caller breaks when there is constant sound produced at my end but as soon as it stops(at my end) his/her voice get clear, I have noticed this problem with many of my friends who are samsung users and online forums. 

First I thought that the problem is from the caller side but after constant pausing and playing sound from my end I got sured that problem is from my side only. When mic is catching my voice it breaks that caller voice or some bug is there.

Please look into this problem asap as this problem is very old.

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

Reset settings- Path: Settings>General Management>Reset>Reset settings.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support