S21 ultra freezes

[VikrantTambade]

Hi members,

I am noticing since few days that my s21 ultra is freezing during normal usage. Two times it got automatically restarted itself and then after that when I opened samsung members app, it notified me that I can submit error report regarding restart. 

It made me to write this post that just now I noticed it got again freeze but not restarted while using settings app.

My 3/4th ROM is also free so that doubt is ruled out.

If anyone is facing or faced same then pls advise me. 

[MohammedSijah]

Hello Vikrant,
》Please check wheather your software is up-to-date. (Settings > Software update > Download and install.)
》Update all apps from both Playstore and Galaxy store.
》Uninstall unwanted apps.
》Add all the irrelevant apps to deep sleeping apps. (Settings > Battery and Device care > Battery > Background usage limits > Put unused apps to sleep/ > 'Deep sleeping apps')
》Optimise your device (Settings > Battery and Device care > Optimise)
》Wipe your cache partition.
(Simply connect your device to the computer via data cable (or just insert a c-ported headset) > Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.)
》Perform a forced restart. ((Press and hold the power button and volume down button together for 10-15 seconds till phone shows the Samsung logo.)
If nothing solves your issue, activate safe mode and check for the problem.
(Press and hold the power off button. ( 🔴 Red button on the screen).To exit the safe mode, just restart the device).

[VikrantTambade]

Hello Mohammed,
My device software is upto date. I regularly update the apps from both stores. I don't keep unwanted apps. And regarding cache and forced restart, I have already done with that.

Thanks anyways.

[Samsung_specialist]

Thanks for the detailed advice on this 🙏

[Samsung_specialist]

Please bring your device to a Samsung Service Center to have it checked out by a technician and help resolve the issue. 

[VikrantTambade]

Where can I find samsung service center in Bahrain?

[Samsung_specialist]

Find the nearest service center to you online or on Samsung.com 

[TMan296]

Yeah it happened to me a couple of times as well, once because of overheating from the sun, second time not sure.

[ZiaRehman]

Its been happening to my phone since I buy It. Not a good experience with the service center 😕

[killa500]

My s20 ulta now is keep restarting and freezing automatically and i vist customer service they said you need to change mother board it happend after update to android 11 and i dont know what i do