Original topic:

Video/ music freeze after call ends

(Topic created on: 10-04-2024 05:40 PM)
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Omy2
Beginner Level 2
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Galaxy S

Ver frequent when I disconnect the call. Call can be wither whatsapp or regular phone call.

I'm unable to play music on any streaming platform or app.

I have to restart the device to play music etc.

Device and software is updated. 

What's the permanent fix for this issue?

Phone I'm using is s21 ultra

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Samsung_specialist
Community Manager
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Galaxy S

Enabling Safe Mode on your device can assist in identifying the underlying source of any problems you might have encountered, such as battery drainage, lagging, freezing, excessive data usage, and more.

By activating Safe Mode, all non-default apps on your device will be deactivated, allowing it to operate purely on the Android OS. This enables you to pinpoint any issues and verify whether they are stemming from a third-party application.

How to start your device in Safe Mode:

Power off your device by holding down the Power button and Volume down button then tap and hold on Power off.

And then tap on Safe mode.

You will now be able to see Safe Mode down near the bottom left of the screen.

From here test out your device to see if the issue you have been experiencing is evident in Safe Mode.

To exit Safe Mode, simply restart your device.

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