I have purchased the S21 ultra within the promotional period 14 Jan to 4 Feb 2021. I have still not received the buds pro ,smart tag and the R1000 online voucher. feel like this is False advertising from Samsung
I see everyone is sitting in the same boat. Also bought my S20 Ultra and have yet to receive my Samsung Buds Plus..almost a year later. Really pathetic. Not even an ounce of customer service.
Same here as well. Been told to be patient and they are updating their lists. This was since last Wednesday. When I called in today the call agent tells me that her supervisor thinks that they don't have stocks as they only allocated 150 of these gifts. Insisted on speaking to a manager/supervisor and got put to Prudence who says she will escalate. Hate that word escalate, used by Telkom all the time and guess what? Nothing happens when they escalate. This escalator goes nowhere
If you are purchasing from the Samsung Online Store:
Step 1 : Buy your phone atsamsung.com/za/andclaim your gift at checkout. The new device and gifts will be delivered to the address provided.
If you are purchasing from other retail stores:
Step 1: Buy your phone at any participating retailer.
Step 2: When you have your phone switch it on and access or download theSamsung Members App.
Step 3: Follow the prompts, submit form with proof of purchase for validation and delivery details. ONLY once submission has been validated will customer receive congratulatory message. The gifts will be delivered to the address provided via Courier IT. Customer will receive tracking number.
Step 4: Confirmation email may be sent to your spam email, please also check there for the email.
Step 5: Delivery of the gifts take between 2 to 4 weeks, after your details have been validated.
