Original topic:

Over heating

(Topic created on: 06-14-2023 07:44 AM)
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PrakashVast
Active Level 3
Options
Galaxy S
With minimal usage of samsung galaxy s21 plus after 2 years of use the battery isn't lasting that lon. It hardly last for 2 hours after full charge. Phone starts to overheat during 10 mins of video calls even with AC running in room temperature. 
4 Comments
salmanul
Expert Level 2
Galaxy S
It seems that your battery backup is only 2 hours, which indicates that your battery may be damaged. You should visit an authorised service center and replace it as soon as possible. To check if any software is causing this issue, you can also try turning on safe mode and monitor the battery performance.
PrakashVast
Active Level 3
Galaxy S
Yea already talk to customer care they suggest to visit service centre. Anyway thanks for the information 😊
salmanul
Expert Level 2
Galaxy S
👌
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Samsung_specialist
Community Manager
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Galaxy S

Hello, kindly follow the below link in order to check the steps for battery life and performance optimization: https://www.samsung.com/ae/support/galaxy-battery/optimization/

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