Original topic:

Network issue in S22

(Topic created on: 04-17-2024 12:14 AM)
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Guri_S22
Active Level 6
Options
Galaxy S
I am facing a network switching issue in my S22. Sometime my phone stuck on 5g/4g/3g/2g(Autoconnect) option. When I try to switch on only LTE option it does not allow me to switch to that option. This happen for only 15 to 20 minutes after that it start working normally. A video is attached for the reference.


18 Comments
Guri_S22
Active Level 6
Galaxy S
Tried all steps already. Performed the factory data reset as suggested by Samsung customer service but nothing worked
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Singh_Jot
Expert Level 1
Galaxy S
Reset only device settings, reboot device and then try hold volume up ke and off key press and 3 time do then then releases hope solve issues, I try work on s20
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Guri_S22
Active Level 6
Galaxy S
Still facing same problem
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Singh_Jot
Expert Level 1
Galaxy S
Dear friend, device warranty in out?
Now once App device ko off kro on hone se first volume down key and on off key 🔑 press long time then device show logo vibration release and same press both key 3 to more time device hard restart krne k liye,ap ne other operter sim try kro on by one both slot me, or last app service center se device ko original software updates kre,vo original hota, sb se first one try Samsung app help se app remotely connect kre one apka devices ka sb error pta chlta he , call kre or sovle 24×7 day try now first ,je remotely ckup try kiya to fir ignore otherwise good solution vhi pe chekup bad he milega,
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Guri_S22
Active Level 6
Galaxy S
Bhai Mera device in warranty h. Ye problem limited time k liye hoti aur kuch time baad apne aap thik ho jati h. Mane customer care m bhi baat ki thi unhone ne reset krne k like kaha. Par reset krne pr bhi solution nahi hua. Ab wo service centre m visit krne k liye keh rahe h.
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Singh_Jot
Expert Level 1
Galaxy S
Samsung service centre vist kro or software ya hardware issue hoga to change or software updates kra lena ya k bro best wishes,
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Guri_S22
Active Level 6
Galaxy S
OK brother, thank you
Singh_Jot
Expert Level 1
Galaxy S
Bro Check other s22 device? Kya os me ye issu he,app friend ya device shop pr ya chk kro bro, I chek others brand 5g krne pr bi 4g hota ab bi jase start me 4g chlda tha but LTE option ni thi mhe bi sare s Series device use kiye he, apki tra app help desk me remotely join kre
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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