Low brightness issue while watching HDR content on any OTT

[salqi]

Dear Samsung Team,

I see a major issue on my s23ultra while using Netflix, Disney+, Amazon Prime to stream HDR content or using local video player(such as Mx Player Pro or VLC) to watch HDR content, it has low brightness and is dull looking.

1. When watching HDR content on the streaming apps mentioned above or downloaded HDR content using Mx Player Pro or VLC, for example:
On a scale of 1 to 15, the brightness looks to be cap at around 5. Above 5 the screen flickers but doesn't get any bright. If you go below 5 you start seeing the screen to dim.

2. After looking at many reddit posts and Samsung Community pages, this problem was pointed out by many people: I have discovered that when watching HDR content if you shine a flash light onto the front camera the device gets bright as its supposed to be in HDR even though adaptive/auto brightness is off. Then eventually dims back.

So this clearly shows that it's a problem with adaptive/auto brightness messing up with HDR preventing it from reaching max brightness. SDR looks very bright and doesn't have the adaptive brightness problem.

I have compared my phone to another S23 Ultra and it has the same issue as mine.
Also compared to a Note 10+ and had no issues playing HDR on Netflix and video player correctly. The Note 10+ gets way way brighter in HDR than my S23 which should be possible specs wise. This could be a region specific or international version problem.

Note: Not to test this issue with YouTube because YouTube app doesn't control the device brightness as compared to any video player or streaming apps. So YouTube is brighter, but even in YouTube when watching HDR Content, the flash light trick works proving further about this adaptive brightness problem in HDR content then again dims back.

Please fix this problem in future firmware updates. A lot of people are having this problem.

Thank you.

[mortyrules]

Thanks for the advice but the adaptive brightness is turned off but still see this weird issue.

[Oneui_new]

Oh really? Is this problem still exist in samsung video player? Did you check that?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[salqi]

Arey yaar🤦‍♂️ .. This Samsung people are not understanding or acting like not understanding, I will have to make a YouTube video and publish now.. Let me do that.

[RohanChooramun]

Wow, it has come to that now😂.

I'm with you buddy. Didn't know they do not understand simple English.

[_Arvind_]

Bro.. low brightness issue with OTT apps is resolved now ?? I'm facing this from. Last 3-4 months earlier everything was working fine .

[nizzi]

I am having the same issue now for S24 ultra as well previously I was getting brightness hdr issue in S22 Ultra so I thought the same will not be there in S24 Ultra but today I bought it and looks like it's the same issue really disappointed and feels like crying this is my last Samsung phone I never buy and will never recommend anyone.

[salqi]

This is very disappointing 😞 feeling sorry for you.

[RohanChooramun]

You kidding me... even the S24 Ultra!!!

Just wow, a clear bug affecting all international variants of the S series lineup and they keep ignoring it cuz it isn't the US variant.

All we can do is keep reporting this bug to them... keep creating post like this or other websites/media... the more attention it gets the greater the chances they'll take us seriously.

[nizzi]

Bro i have done that a lot previously when having the same issue with my s22 ultra but nothing happened no one has done anything and the same ussue continues to s24 ultra as well really dissapointig