Low brightness issue while watching HDR content on any OTT

[salqi]

Dear Samsung Team,

I see a major issue on my s23ultra while using Netflix, Disney+, Amazon Prime to stream HDR content or using local video player(such as Mx Player Pro or VLC) to watch HDR content, it has low brightness and is dull looking.

1. When watching HDR content on the streaming apps mentioned above or downloaded HDR content using Mx Player Pro or VLC, for example:
On a scale of 1 to 15, the brightness looks to be cap at around 5. Above 5 the screen flickers but doesn't get any bright. If you go below 5 you start seeing the screen to dim.

2. After looking at many reddit posts and Samsung Community pages, this problem was pointed out by many people: I have discovered that when watching HDR content if you shine a flash light onto the front camera the device gets bright as its supposed to be in HDR even though adaptive/auto brightness is off. Then eventually dims back.

So this clearly shows that it's a problem with adaptive/auto brightness messing up with HDR preventing it from reaching max brightness. SDR looks very bright and doesn't have the adaptive brightness problem.

I have compared my phone to another S23 Ultra and it has the same issue as mine.
Also compared to a Note 10+ and had no issues playing HDR on Netflix and video player correctly. The Note 10+ gets way way brighter in HDR than my S23 which should be possible specs wise. This could be a region specific or international version problem.

Note: Not to test this issue with YouTube because YouTube app doesn't control the device brightness as compared to any video player or streaming apps. So YouTube is brighter, but even in YouTube when watching HDR Content, the flash light trick works proving further about this adaptive brightness problem in HDR content then again dims back.

Please fix this problem in future firmware updates. A lot of people are having this problem.

Thank you.

[Oneui_new]

No this type of issue in my S22 plus. Have you beta one ui 6?

[mortyrules]

I'm having this issue in S22 plus. I had this issue in previous one ui version as well as now in beta 6.

[Oneui_new]

I don't have any kind of issue even i have used beta but still no problem. I think you just wait for one ui 6 stable version and then check if the problem still exist then go to samsung care.

[vikash0]

Yes my s22 this type issue very bad experience

[Fast_n_Curious]

Yes this issue does persist and samsung should work on this. Its a shame that poco f4 gives better viewing experience as clmpared to my Flip4 whoch costs 4x more than poco f4

[RohanChooramun]

Yep I have the same issue. Please everyone keep posting this issue. The more we do it the higher the chances of them taking this matter seriously.

If this was a US varient problem they would have fixed it immediately. Clearly they don't care about the rest of the world. I've have even heard S21 owners still having this problem till today. Clearly this is a software bug(an adaptive/auto brightness bug) if a flashlight increases the brightness of the phone in HDR even if it's off.

So please Samsung you should be able to test/replicate this issue on an international variant of the S23 Ultra. If you don't want to lose a lot of customers and have really bad reviews please do the needful.

[Oneui_new]

I have S22 plus and S23 both. Not a single issue even in beta or stable version. May be only some phones have this problem. Don't worry samsung will fix this

[mortyrules]

Thanks for the detailed info about the issue, I have the same issue in my S22 plus. It was an issue in previous One UI version as well as in One UI 6 beta.

As you have mentioned once we move to a bright environment the HDR video gets brighter and for sometime the brightness control also works perfectly.

But once we get back to a normal environment it starts dimming and the same issue is found.

[Oneui_new]

I have S22 plus and S23 both. Not a single issue even in beta or stable version. May be only some phones have this problem. Don't worry samsung will fix this. Why don't you turn off adaptive brightness option? Have you tried? Just try and see