I am writing to bring to your attention an issue I have encountered with the Samsung S24 Ultra's screen brightness. Despite setting the brightness to manual mode, the phone continues to automatically adjust the display's brightness based on the ambient lighting conditions. This behavior is particularly noticeable when transitioning between well-lit and low-light environments and significantly impacts the viewing experience, especially when watching HDR content.
I kindly request that Samsung address this issue and provide a fix to ensure consistent brightness levels across all lighting conditions.
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. However, we are taking your valuable feedback regarding this.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
