Original topic:

Concern about Screen Replacement for green line issue

(Topic created on: 04-27-2024 01:58 PM)
23976 Views
maitreya12
Active Level 1
Options
Galaxy S
Hello Guys! Iam a User of Samsung Galaxy S21 FE 5G mobile. 2 days ago, while using my mobile, a green line has been appeared on my phone screen. So, when I've checked about the issue, I've seen that the samsung company officially announced free screen replacement for green line on phone for few S series users. So I went to the store for replacement. But, they are saying that the screen has to be replaced, and it costs around 14000.
I've asked for the free replacement, but they mentioned that it isn't applicable for S21 FE model phones.

I hereby, raise a complaint to the official Samsung community, claiming that, they should provide free replacement for even S21 FE users also. As I got this issue without any self damage, it's the responsibility if the respective community to consider this.
If free replacement is applicable for other models, then it should be provided for S21 FE model also.

Hence, I sincerely request the concerned authority to check through my concern and take the necessary action.
Thank you.


image
This is how I'm facing issue with my phone


image
This is the way the line appears



65 Comments
singhdeo22
Beginner Level 2
Galaxy S
Green dot show on display
0 Likes
anandhusss
Beginner Level 2
Galaxy S
Pink and green line on display samsung s22
0 Likes
anandhusss
Beginner Level 2
Galaxy S
What the content for mail to the ceo
0 Likes
Galaxy S
At my phone also getting this type of lines
0 Likes
Galaxy S
See1740932797023.jpg
0 Likes
Galaxy S
I will case on samsung company
0 Likes
Galaxy S
Take it as serious
0 Likes
ahmadshaikh12345
Beginner Level 2
Galaxy S
Green line issue sumsung z fold 6
0 Likes
Anshkm009
Beginner Level 2
Galaxy S
Same here I am also facing same issue. When I contacted samsung customer care they told me that, the phone is out of warranty according to samsung policy you have replace your display by paying 12k. Which, I don't think justify this. Even we are paying labor charges of flagship models then why S21fe is not there in S series screen replacement policy.
0 Likes
ShahidHaju
Active Level 1
Galaxy S
Hello samsung my mobile phone appears green line on samsung galaxy s21 fe I want it's replacement
0 Likes