Concern about Screen Replacement for green line issue

[maitreya12]

Hello Guys! Iam a User of Samsung Galaxy S21 FE 5G mobile. 2 days ago, while using my mobile, a green line has been appeared on my phone screen. So, when I've checked about the issue, I've seen that the samsung company officially announced free screen replacement for green line on phone for few S series users. So I went to the store for replacement. But, they are saying that the screen has to be replaced, and it costs around 14000.

I've asked for the free replacement, but they mentioned that it isn't applicable for S21 FE model phones.

I hereby, raise a complaint to the official Samsung community, claiming that, they should provide free replacement for even S21 FE users also. As I got this issue without any self damage, it's the responsibility if the respective community to consider this.

If free replacement is applicable for other models, then it should be provided for S21 FE model also.

Hence, I sincerely request the concerned authority to check through my concern and take the necessary action.

Thank you.

This is how I'm facing issue with my phone

This is the way the line appears

[ShahidHaju]

Hello samsung my mobile phone appears green line on samsung galaxy s21 fe I want it's replacement

[Donuj]

My Samsung galaxy S21FE also have several greenline issue 😭

[Abdullah_g9]

My samsung s21fe got green line issue

[DrAish]

I am writing to express my extreme disappointment and frustration with the service I received at a nearby Samsung service center regarding the green line issue on my Samsung Galaxy S20 (SM-G980F/DS). As a loyal Samsung customer since 2006, I have consistently upgraded to new models, trusting the brand's quality and service. However, the recent software update has rendered my device unusable due to a green line on the screen.


The service center's response attributing the issue to a hardware problem and quoting a repair cost of ₹20,000 is unacceptable. Given the circumstances, I strongly believe that the issue is directly related to the software update and not a hardware fault. It is unreasonable to expect me to bear the cost of a repair that may be a result of a manufacturing or software issue.


I urge you to take immediate action to resolve this issue. I request a thorough investigation into the matter and a free repair or replacement of my device. I would appreciate it if you could provide a clear explanation of the cause of the issue and the steps you will take to prevent such incidents in the future.

[Rupom321]

I am galaxy s22 ultra user....Facing green line issue...My mobile is only 2.6 years old. I am fade up with samsung.Please help me out.I trusted you guys.

[neithang]

I faced this issue last night what am I going to do now

[Ashwini28]

I am also facing the Green line issue

[ishrqvel]

S22 green line issue

[raeth]

Even I got a green line just an hour after updating my ZFlip 3 to One Ui 7, there's not even a hairline scratch on my device, without the green line it's as good as new. Went to the service center, they said it's not eligible for a screen replacement. Why?? Why samsung Why? Why give updates that destroys hardware? Oh for crying out loud!

[olin]

Hi