Original topic:

Build quality (issue) of S23.

(Topic created on: 08-09-2023 10:11 PM)
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kaushikwho
Active Level 4
Options
Galaxy S
I am not sure if this is a problem that I have been facing or if everyone else has it too.

Whenever I press the back glass just above the SAMSUNG logo, I can hear a creaking sound, almost like when glue peels off.
So anyone with a Galaxy S23 or S23+, can you confirm it for me?

There is also a mark exactly there. Idk how it got there, but it feels like it's under the glass. When I wipe it with a cloth, it disappears. But the reappears when I touch the spot with my bare hands. I think the back glass wasn't frosted perfectly which leaves a mark when touched with hands. 

Also, I always use a case. So it's generally not visible, but I'm still concerned about the life of the back glass because of the creaking sound.
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6 Comments
TSeries
Active Level 7
Galaxy S
I think you are right.
Froasted paint on the back of glass got seperated and making creaking noice.
I don't see any other reason why Service center won't replace the glass for you.
Go to SC
kaushikwho
Active Level 4
Galaxy S
Okay, thanks a lot! Will pay them a visit tomorrow.
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ArjunBalhara
Active Level 5
Galaxy S
Bro supreme court nhi jana , consumer court ja
kaushikwho
Active Level 4
Galaxy S
AHAHAHAHAHAH haan bhai, bilkul. Kal jaunga XD
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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kaushikwho
Active Level 4
Galaxy S
Okay, thank you!
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