S21 FE Back Panel Coming Off - Structural Defect Ignored, Extremely Disappointed

[Zoro8920]

My Galaxy S21 FE's back panel started coming off on its own, and I'm shocked at how Samsung is handling this.

Yes, it happened just a few days after the warranty expired (15 days to be exact), but this isn't about warranty - it's about build quality. This is a clear structural defect. A properly built phone shouldn't have its back panel fall off due to weakened glue, regardless of warranty status. That's not wear and tear - it's a failure in design or assembly.

The service center blamed a small cosmetic scratch and refused help. How can a tiny scratch from daily use be a reason to deny service for a problem that's completely unrelated? And even worse, they said air/ dust might have entered and weakened the glue - isn't that proof of poor sealing?

Why should I, as a paying customer, be asked to pay more for something that's clearly not my fault? I already paid for the phone - why am I now expected to pay for Samsung's internal build issue?

If this is the experience with a flagship S series phone within a year, what exactly are we paying premium for?

I expected Samsung to stand by its quality and customers. So far, all I've received is denial and excuses. I hope this post reaches someone who actually listens and cares.

[186029701635888o7063]

😊🔥😂👏

[Zoro8920]

Glad you're enjoying 😐

[Neeluu]

Garmi ki wajah se glue nikal jata hai mere s21fe me 2 month pehle hi hua tha 100rs me ho jayega thik..not to worry bro👍

[Zoro8920]

But bahar se risky hota h bro

[Neeluu]

Nahi broo..15 min me tere samne hi thik ho jayega..tu bindas kra bahar se..sirf woh purana glue nikalenge aur naya laga denge..fir phone literally naye jesa hi ho jayega..mene 2 mahine pehle hi krvaya hai

[archy_techguy]

Did you go to authorized service center or any local shop?? I heard from my friend the service center charged 600 for glueing the back panel

[Neeluu]

Local shop se krvaya hai...unhone ne ek dm perfect lagaya hai woh bhi 100rs me..ab to un logo ke pass bhhi sbhi machines hote hai

[Semifan]

30,000 Kam he jo uper se 100 rs. De it them problem and they have to pay for it. We already paid 30,000rs.

[Naveen999]

Your phone will get green lines. swelling battery is an indicator for that