Original topic:

green screen of note9

(Topic created on: 10-09-2020 12:36 PM)
371 Views
leila1
Beginner Level 4
Options
Galaxy Note

my device screen yesterday become green and it became turn off
i can't turn it on in safe mode
it doesn't turn on at all
just when i charge it screen become on and again turn off
what should i do now????

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8 Comments
jenild10
Active Level 4
Galaxy Note
Run to nearby Samsung Service Center
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TimonN
Expert Level 4
Galaxy Note
This is common issue for many S9, S9+ , Note 9 users.
You should get Free of Charge service to fix this issue.
Go to nearest service center and ask for free service as issue is common and fault of Samsung update in most cases.
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leila1
Beginner Level 4
Galaxy Note

i live in Iran and we don't have any service center here because of Sanctions

i can not do anything by myself?

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TimonN
Expert Level 4
Galaxy Note
I am sure you have tried some basic things.
1) Press power button and volume down same time for some time and see if it can start.

2) You can install Smart switch on your PC and try software recovery.

3) Try to find which variant is of device, download ROM for that and flash via ODIN

since you are in 🇮🇷 , I don't know how restrictions regarding Samsung apps, services work there.
So try to use VPN to overcome that.
Dilli
Expert Level 5
Galaxy Note
Nothing will work rather you will spoil your phone. It is display issue and you have to live with it. Good luck. So far this is your best solution.
eddardstark
Active Level 6
Galaxy Note
say goodbye to your screen as Samsung is not even bothered to check our phones its a scam by Samsung i am using the note8 and i am having the green screen myself ive spoken and written to every Samsung help service they only want me to replace the display when their own executives even accepeted its a software issue i am switching from samsung after this
PrakharMishra
Active Level 6
Galaxy Note
same issue bro I am facing in my note 8 ...File a case in consumer forum via NCH app...Only a thing we can do is to file a case against them...
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We request you to kindly visit the service center for physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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