Note9 screen gone """"burned"""" right after sw update.

[maje90]

Hi all.

I'm using a Note 9 since 2 years and some month.
Today i made a software update after like 6 months not doing so: **bleep** ME!
The screen now appears to be """"burned"""", with that crazy blurred or green rows between 20% and 80% brightness... under 20% color balance is better but I have no longer deep blacks and above 80% blacks are very clearly grays, like having "contrast to -100".

https://youtu.be/mfvSontfkhU

What's the funny thing?
I periodically check (like twice each month) the screen health!
Full 255 red, then full 255 green, then full 255 blue, and even white and black.... and my phone screen was FLAWLESS all the time! Not even a bit of burn in, not a dead pixel, not a row, no shadows, at any given brightness %.... just perfect!
I did this check 4 days ago! It was FLAWLESS!

Today: Software update > 5 minutes > boom! """"burned"""" display?
I don't drink it.
You lying!
This is 110% PLANNED OBSOLESCENCE!!

Now (sadly too late) I've discovered how many other samsung users are having this """"issue"""".
Samsung, you lost a customer FOREVER, and I plan to actively tell everyone I can reach to stay away from your products completely!

Or, you can fix this artificial """problem""" for me, and all the other users in a similar situation!

FY!

[Sid_Karna]

If at all you used this community once in a while.

[maje90]

... your comment is dropping salt to a wound. ☹️

[Sid_Karna]

😜

[indiantrueindian]

Samsung wouldn't want to loose such a valuable customer.

If the issue was due to an software update ( not by any physical damage or mechanical damage) you please share a error report with the log files after happening the issue. ( try to give within 15 minutes)
Goto Samsung members app then get help then display

[maje90]

... are you joking?

What "error report" are you talking about? Did you read what I wrote?

[WalkieTechie]

Hi, can you please share a photo of your display here. I am unable to contact you directly as you are in beginner level now.

[maje90]

https://youtu.be/mfvSontfkhU

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[noman7]

Discoloration problem started After september update...And then after 2 weeks display turned green....I took it to service center and I was advised for screen replacement.....I send an email to Samsung CEO but it didn't work.....I didn't want to pay for new display as it was expensive.
Now on 1st december 2021 I visited to Samsung service center and got my Note 9's display replaced (sadly I had to pay ₹13000)
But I m socked that the discoloration problem is still there....Colors are not normal.... It's looking faded....
I AM SURE NOW IT'S A SOFTWARE ISSUE.... SAMSUNG SHOULD FIX IT IMMEDIATELY.....but they are not listening. What do I do now.... Everyone is complaining about Note 9's display problem...