Galaxy Note 9 Heat / Hot Issue

[rohit27sm]

Hello there,

Since around last 1 month my galaxy note 9 is getting hot even when I'm not using it and the temperature goes up to 43 degress when i perfrom 2-3 tasks and since last 2-3 days apps are closing automatically (both in backgroud and foreground). 

Even while charging the heat issue occurs. I've tried all methods given on Samsung Website and also performed factory reset but no help.

( Even now when I'm typing this the temperature is at 38-39 degree and there is no app running in background and gps/wifi/bluetooth are off.)

 

I never trusted Samsung due to its buggy updates that ruin the phone since many years but after 4 years i again purchases Note 9 because i thought that Samsung might have updated that strategy, but no help, they are still the same. Wheneven they launch new phones they provide buggu updated to their old phone and try to push the customer to buy the latest phone.

Please look at it Samsung India and gain the trust again. Your new innovation is remarkable but at last give attention to your previous innovations' results.

Thank you !!

[rohit27sm]

I use in normal environment only brother but there is some issue with the phone only. Today morning when i woke up and checked the phone it was on very heat and when i unlocked the screen the screen started turning off and on automatically. This is a concerning matter Man.

[Dilli]

yes it seems like a big issue. Google and search how to clear cache in recovery mode. It may help. If not then hope for next update if Samsung resolves it

[rohit27sm]

Already done clearing cache, but no help. Visited Service Center today, they reinstalled the softwate, let's see if things work this time.

[Lauki]

Also to add, the phone heating has increased over its usage for the past 1 year or so. The March update has added up to this heating! Hopefully, the next patch curbs it!

[rohit27sm]

Today morning when i woke up and checked the phone it was on very heat and when i unlocked the screen the screen started turning off and on automatically. This is a concerning matter Man, so will have to visit Service Center again.

[rohit27sm]

Visited Service Center today, they reinstalled the softwate, let's see if things work this time.

[Lauki]

Good luck!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support