I am facing an issue with the Samsung Galaxy Note 10 overheating while playing a game, and it has lagging issues too. It's a software or hardware issue, please confirm that, because the location of the Samsung service center is 20km away from the current location, please help!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
1. Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them. 2. Decrease the screen brightness. 3. Close background running apps. 4. Uninstall the unnecessary apps. 5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue. 6. Avoid usage of mobile phone when charging.
2. Galaxy device lagging issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory. ● Check app cache: Settings > Device care > Storage > CLEAN NOW. ● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache. ● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. ● Remove third-party accessories. ● Kindly disable Power saving mode( if enable).
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember the password, then advise to reset (Forgot password) your Google account.
Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
