Heating Issue

[satishcom77]

I am facing heating issue with my Galaxy Note20ultra device besides the camera panel where processor is located. Phone gets heated while talking on phone for more than 10 minutes, playing games and while recording 8k videos. Also, observing heating issue while charging the phone.

Any suggestions on this issue and how can I deal with this?

Thank you!

[ѵօϲɑӀ4ӀօϲɑӀ]

This is the power of Exynos 990.. And Sadly this is a hardware issue and it can't be resolved 100%>

[SoumikBanerjee]

Are you using any back cover?

[satishcom77]

yes...but it shouldn't be a problem...now a days everyone is using back cover and I am facing this issue without back cover as well.

[SoumikBanerjee]

Then it might be Exynos, causing those heating issues. I just got mine today, so far I didn't see any heating though 😕

[Abpal]

Heating will not cause any harm to your phone.

[NoteFun]

don't worry, install One UI 3.0 where heating issue is resolved by samsung...hope you will also see the improvement...🤞

[satishcom77]

hope so...

[assist4tech]

This is a hardware issue (Exynos 990 chipset) and cannot be resolved permanently.
The way to reduce heating effect is : remove data abd background access for all the apps.
This will not help solve heating while using the camera issue.
You cannot play games at all.
Camera output is poor due to this chipset too.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support