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01-18-2022 08:22 PM in
Galaxy NoteSome of the apps are not getting updated from Samsung Store and Google Play Store. Always getting the error message Couldn't install , please Retry. Google App itself is not getting updated. Sometime getting error couldn't authenticate. This issue started only after one UI update.
If I install any of the APPs which is not getting udpated, then I will not be able to install back. Getting the same error message.
Anyone facing the same issue. please advise.
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01-18-2022 08:24 PM in
Galaxy Note- Mark as New
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01-19-2022 07:34 PM in
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01-18-2022 08:28 PM in
Galaxy NoteAlso clear cache/data of Google services
If problem still persists,uninstall latest updates of playstore
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01-19-2022 07:33 PM in
Galaxy Note
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01-18-2022 09:16 PM in
Galaxy NoteIf possible,
Do a factory reset after backing up all that you must have.
Solved my issue, might solve yours too!!
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01-19-2022 07:36 PM in
Galaxy NoteFactory Reset - not done yet. Will try.
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01-29-2022 11:47 AM in
Galaxy NoteDear Samsung member,
Greetings from Samsung customer support.
Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.
Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to Samsung.
Warm regard,
Samsung customer support
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01-29-2022 11:54 AM in
Galaxy NoteI did all cache cleanup as well. Still it did not get updated. I uninstalled and tried to reinstall, now the App itself is not getting installed. So I stopped uninstalling other apps which are not getting updated. The error message is see is "Couldn't install: Verification Failure"
