I updated my Samsung Galaxy S22 Ultra to resolve hanging and overheating issues, but now there’s a green line on the display, likely due to the update. The warranty has expired, and the service center quoted a repair cost of around 20,000. How is this fair? Someone could buy a phone for about 100,000 on EMI and still be making payments when it gets damaged. Now I have to find an additional 20,000 to 25,000 to fix my phone.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
My samsung s22 has started getting green lines from October 2024 . Intially it started with one green line and has increased to 4 lines ( 3 green and 1 pink line) in a span of 2- 3 weeks . I have reached out to Samsung chat service first , for fixing the issue of green line and asking for their assistance. and interacted with one associate from samsung on chat who insisted me to update to the latest software version where i was hesitated to update the phone , as i assumed the green line was due to the update i had done earlier. As the associate confirmed updating to latest software will repair the green line issue i updated . This update not only didnt fix my issue but has increased the lines to 5 now. I reached many times to the customer care on call and esclated and was treated very badly by few ladies claiming as supervisors . They told me many senseless things like its an electronic device so such things wil come so samsung cannot gurantee anything .samsung policy dont allow them to give display replacement . The reason of green line might be i have dropped the phone . As i told its after the update , they mentioned samsung will not give any repair service as your phone is out of warranty. They told that since my phone is out of warranty i should pay for screen replacement . The names of supervisors who behaved and spoked rudely are mounika , Monisha , Hema.When i asked them i need some higher authotity whi can help, These ladies told they are the higher authority and noone will help me in samsung with this issue.. As per their instructions i visited the samsung service center after travelling 1 hour from my place to create job sheet on 30 oct 2024 and contacted customer care again only to hear that if u want display pay money and change. As per samsung policy we cannot do even if its after software update. The samsung service center told me that my device is in good condition and shared me the bill no .
The customer care after me creating the job sheet still not able to admit and stick to their policy saying my phone is out of warranty and i need to pay . After i making multiple calls and escalting a lady called Hema claiming to higher authority is asking again baseless and senseless reasons first she told she need 5-6 workig days to validate my case and when i asked what more u need to validate ,as i have inspected my phone is samsung authorised center and all details should be their in the system .she told very rudely if u want solution wait 3_4 days else pay for the screen . Also she asked me to share her the invoice as she need to check if i am the owner. I told her i have purchased from samsung website itself online nad not any shop and is been registered a customer . I have told to her collect from the system as they should have all my details to which She poke very rudely that its not her job , she is higher authority and disconnected the call..
My samsung s22 has started getting green lines from October 2024 . Intially it started with one green line and has increased to 4 lines ( 3 green and 1 pink line) in a span of 2- 3 weeks . I have reached out to Samsung chat service first , for fixing the issue of green line and asking for their assistance. and interacted with one associate from samsung on chat who insisted me to update to the latest software version where i was hesitated to update the phone , as i assumed the green line was due to the update i had done earlier. As the associate confirmed updating to latest software will repair the green line issue i updated . This update not only didnt fix my issue but has increased the lines to 5 now. I reached many times to the customer care on call and esclated and was treated very badly by few ladies claiming as supervisors . They told me many senseless things like its an electronic device so such things wil come so samsung cannot gurantee anything .samsung policy dont allow them to give display replacement . The reason of green line might be i have dropped the phone . As i told its after the update , they mentioned samsung will not give any repair service as your phone is out of warranty. They told that since my phone is out of warranty i should pay for screen replacement . The names of supervisors who behaved and spoked rudely are mounika , Monisha , Hema.When i asked them i need some higher authotity whi can help, These ladies told they are the higher authority and noone will help me in samsung with this issue.. As per their instructions i visited the samsung service center after travelling 1 hour from my place to create job sheet on 30 oct 2024 and contacted customer care again only to hear that if u want display pay money and change. As per samsung policy we cannot do even if its after software update. The samsung service center told me that my device is in good condition and shared me the bill no .
The customer care after me creating the job sheet still not able to admit and stick to their policy saying my phone is out of warranty and i need to pay . After i making multiple calls and escalting a lady called Hema claiming to higher authority is asking again baseless and senseless reasons first she told she need 5-6 workig days to validate my case and when i asked what more u need to validate ,as i have inspected my phone is samsung authorised center and all details should be their in the system .she told very rudely if u want solution wait 3_4 days else pay for the screen . Also she asked me to share her the invoice as she need to check if i am the owner. I told her i have purchased from samsung website itself online nad not any shop and is been registered a customer . I have told to her collect from the system as they should have all my details to which She poke very rudely that its not her job , she is higher authority and disconnected the call..
We appricate your continues support and trust with us, it is our best endeavor to provide you with an impeccable product experience at Samsung. Samsung provides software updates to remove bugs and bring new features and more security devices, The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, as you have already visited with service center team and they have guided about the part replacement after the physical inspection of device according guidelines, that the repair can be done on chargerable basis. So, we would suggest you kindly coordinate the service center for further assistance. They will provide you with original parts with genuine cost with a service invoice.
Why is this happening only after the software update? This means that only Samsung is responsible for this.Then why should we pay for parts replacement? Should we stop updating the phones? Samsung is pushing updates to the phone so that it can earn money from screen replacement separately. This is the scam by Samsung 😠😡
