Unstable February update

[Deepak1985]

The February update for the Galaxy S23 Ultra seems to have introduced instability. I've noticed slower charging speeds, both while using the device and when it's idle. The device also overheats significantly during charging, regardless of usage. I hope Samsung will address these issues.

[bhaghwan]

Yes.. but sot has increased

[Arijit5551]

No other issues?? Slowness or hang??

[Deepak1985]

I've observed that it's currently charging slowly and getting warm.

[JUNN00]

The finger print does not work sometimes

[Deepak1985]

Yes , this is not a fault but it's manufactured error. Samsung fingerprint sensor not the best and have to store multiple fingerprints in it's memory then only it works.

[Users23U]

I faced same issues

[Hussain15]

Yes in my s23 phone it's little hang and battery drain fast even slow charge 😑

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

● Galaxy device slow charging issue: ● We always recommend to use genuine Samsung charger for charging your device.

● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.

● Check charging: If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

● If you using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.

For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Kindly check if ''Multiple applications'' are running in the background of the device.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Deepak1985]

Dear team, thank you for providing the system guidelines. I am familiar with these instructions, as they are similar to those provided by other mobile companies. My handset is in excellent condition, and I am using the Samsung charger provided by the company (for an additional cost, similar to Apple). Therefore, I would appreciate it if you would investigate the February software update to identify the issue. I believe that many user problems stem from company system updates.