Original topic:

Galaxy Note 20 Ultra - Issues Post one UI 4.0 update

(Topic created on: 01-29-2022 11:47 AM)
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Karthik_Kalva
Active Level 1
Options
Galaxy Note

Some of the apps are not getting updated from Samsung Store and Google Play Store. Always getting the error message Couldn't install , please Retry. Google App  itself is not getting updated. Sometime getting error couldn't authenticate. This issue started only after one UI update.

If I install any of the APPs which is not getting udpated, then I will not be able to install back. Getting the same error message.

Anyone facing the same issue. please advise.

8 Comments
WalkieTechie
Expert Level 4
Galaxy Note
It takes developers some time to optimize their app for a new OS version. You just have to wait till they release an updated version for their respective apps.
Karthik_Kalva
Active Level 1
Galaxy Note
Google app is also giving the same issue.
0 Likes
Galaxy Note
Once clear play store cache/data

Also clear cache/data of Google services

If problem still persists,uninstall latest updates of playstore

Karthik_Kalva
Active Level 1
Galaxy Note
All tried. Nothing worked.
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Anonymous
Not applicable
Galaxy Note
Kindly update the apps from Galaxy store and then from Playstore.
If possible,
Do a factory reset after backing up all that you must have.

Solved my issue, might solve yours too!!
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Karthik_Kalva
Active Level 1
Galaxy Note
Tried updating apps from galaxy store and playstore.. Both are failing.

Factory Reset - not done yet. Will try.
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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Karthik_Kalva
Active Level 1
Galaxy Note
Hi Cs-Support,
I did all cache cleanup as well. Still it did not get updated. I uninstalled and tried to reinstall, now the App itself is not getting installed. So I stopped uninstalling other apps which are not getting updated. The error message is see is "Couldn't install: Verification Failure"
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