Video file Playing Error

[aashii]

J7 Pro- showing error while tapping on self-shooted video file in Gallary app, shows pop-up as attached screenshot..Please suggest troubleshooting. Dont suggest to reset app preferences, I already done it ton of times.

[AbhijithSB]

Clear junk files and RAM and reboot the phone.

[aashii]

it works only once, but its not a permanent solution brother...it shows very regularly

[rajdip95]

clear the cache.of the gallery file..i'm having the same problem.but after clearing cache and data.solved my problem.

[aashii]

doing it evry time when this pop up outcome. but it comes again with usage.

[admin_]

Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

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