aashii
Active Level 3
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Galaxy J
J7 Pro- showing error while tapping on self-shooted video file in Gallary app, shows pop-up as attached screenshot..Please suggest troubleshooting. Dont suggest to reset app preferences, I already done it ton of times.e7140501-b1df-46b7-aa9c-c4a8b7aa60a1.jpg
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5 Comments
AbhijithSB
Active Level 9
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Galaxy J
Clear junk files and RAM and reboot the phone.
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aashii
Active Level 3
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Galaxy J
it works only once, but its not a permanent solution brother...it shows very regularly
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rajdip95
Active Level 3
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Galaxy J
clear the cache.of the gallery file..i'm having the same problem.but after clearing cache and data.solved my problem.
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aashii
Active Level 3
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Galaxy J
doing it evry time when this pop up outcome. but it comes again with usage.
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admin_
Expert Level 5
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Galaxy J
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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