Hi ElNino7 Thank you for reaching out to us and our sincere apologies for the inconvenience caused. Check available memory on the device. If you have less by 10% left, this could be the issue. Try to clear some space Perform a soft reset the device. ...

Hi luukzo Thank you for reaching out to us and apologies for the inconvenience. Do you get any error message?

Hi Gerrith Thank you for reaching out to us Where was your device purchased? If you are still experiencing the issue, Please contact samsung care+ support on  0860100111 or send an email to admin@iua.co.za

Hi tynaxe Thank you for reaching out to us.   Try updating your device using Smart switch Download Smart Switch You’re going to need a copy of Smart Switch installed on your computer and your mobile device. Using Smart Switch’s computer version, upd...

Hi ntsako3 Thank you for reaching out to us and apologies for the inconvenience caused.  Perform a soft reset on your device. Follow the steps below on how to do a soft reset.Press and hold the power and volume down buttons for about 10 to 15 seconds...